Perez Ochieng’ – Rana is the Regional Head of Customer Experience for East Africa at Liquid Intelligent Technologies, leading customer experience strategy across Kenya, Tanzania, South Sudan, Rwanda, Uganda, and Zanzibar. With over 21 years in the telecommunications industry, she has held senior leadership roles in Sales Administration, Service Delivery, Project Management, and Customer Experience since joining the company in 2004. She is responsible for driving customer satisfaction, loyalty, retention, NPS improvement, churn reduction, and customer-centric transformation initiatives across the region.
A Certified Customer Experience Specialist (CXS) and Certified Professional Mediator (CPM), Perez is recognized for driving customer-centric transformation initiatives that improve service delivery, operational efficiency, and customer satisfaction. She holds a Bachelor of Business Administration degree and a Postgraduate Diploma in Project Management.
Perez is an active member of CXPA, ICX, KIM, Women in CX and Women on Boards Kenya, In 2025, she was recognized among the Top 40 BCCK Women in Kenya for her leadership and contribution to the industry. Outside of work, she enjoys traveling and has a strong passion for farming & DIY projects.
