Since 2020, 1-grid has partnered with Liquid Intelligent Technologies. Earlier in 2022, one of 1-gird’s resilient links supplied by Liquid were compromised through vandalism, resulting in a large-scale outage. This resulted in significant damage to 1-gird and through a combined effort, services were restored.
1-grid have consistently sought to deliver an ‘always-on’ service to their client base. As such, 1-grid conducted a thorough due diligence process with regards to appointing a network and data-centre provider. It was through this process that Liquid Intelligent Technologies was awarded the contract.
1-grid have sought to deliver European standards to the African market. It is through this belief that a 100% uptime could be achieved. The outage increased these expectations and future outages were not an option. This objective was near impossible in a country like South Africa with its logistical challenges. In this instance, all links to the DC were effected.
1-grid set out to obtain additional points of redundancy in order to prevent any future incidents of this nature. During this process 1-grid was able to contract with other 3rd party vendors ensuring additional protection across its entire network, with the exception of a dedicated route serviced by Liquid.
Liquid appreciated 1-grid’s need to provide for the 100% uptime and took the initiative to procure an additional 3rd line, over this dedicated routes, at Liquid’s own cost. Furthermore, Liquid appointed a dedicated Service Manager to the account. Executive relationships have also been established thus allowing for a mature partnership agreement.
Through this act, Liquid demonstrated its commitment to the 1-grid partnership, supporting it’s desire to offer one of South Africa’s most resilient web hosting networks. Today 1-grid has a highly secure, reliable and scalable network which is able to satisfy its customers 100% uptime expectation. Liquid has helped many companies across Africa to reach new heights by offering digital solutions to their operations.
“When Liquid took the initiative to procure an extra third line over these dedicated routes, at Liquid’s own expense, they demonstrated their commitment to our partnership. Their ability to create a positive outcome following a challenging situation demonstrates why we have taken this journey with them.”
Liquid Intelligent Technologies’s Position:
Liquid understands that world-class web hosting and domain management helps to unlock a clients business potential and drive productivity. As such, we remain committed to continuing our partnership with 1-grid to provide the underlying services, so as to ensure their clients receive a world class product. In so doing, it is hoped the 1-grid client base will show increased profits through being able to trade on a sustainable basis”