{"id":1599,"date":"2023-02-01T13:59:10","date_gmt":"2023-02-01T13:59:10","guid":{"rendered":"https:\/\/liquid.tech\/?post_type=team&#038;p=1599"},"modified":"2023-02-01T14:00:35","modified_gmt":"2023-02-01T14:00:35","slug":"somoe-wamala","status":"publish","type":"team","link":"https:\/\/liquid.tech\/es\/about-us\/our_team\/somoe-wamala\/","title":{"rendered":"Somoe Wamala"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ms Somoe&nbsp;Wamala, has ideal expertise and experience of more than 20 years for cellular network Companies in Customer Care and Executive Services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Currently Head of Customer Care Experience for Raha Company Limited responsible for driving the vision for consistency in customer support standards and accountable for shaping and delivering the service to drive corporate performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Former Vodacom Tanzania Limited employee , served as High Value Coordinator and Service Manager responsible for advising management on Customer Care issues and Executive Services functions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achieved in Managing and maintaining the existing business over and above 50% by increasing loyalty and revenue to the business by making sure contracts are in place and are renewed on time.<\/li>\n\n\n\n<li>Achieved reduction of churn within the allocated accounts by at least 30% of previous year.<\/li>\n\n\n\n<li>Achieved in reduction of customer\u2019s escalation.<\/li>\n\n\n\n<li>Achieved in reduction of bad debts (Debtors 30 days) by constantly engaging customers and reduce credit notes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Key goal now with my extensive customer care is to focus on ensuring customer satisfaction for products against service delivered to facilitate implementation of organizational customer care strategic plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Married for 14 years with 3 kids two boys and a girl and holder of a Bachelor Degree in Human Resources Management.<\/p>","protected":false},"featured_media":1600,"template":"","team-cat":[],"class_list":["post-1599","team","type-team","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Somoe Wamala | Liquid Intelligent Technologies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liquid.tech\/es\/about-us\/our_team\/somoe-wamala\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Somoe Wamala | Liquid Intelligent Technologies\" \/>\n<meta property=\"og:description\" content=\"Ms Somoe&nbsp;Wamala, has ideal expertise and experience of more than 20 years for cellular network Companies in Customer Care and Executive Services. Currently Head of Customer Care Experience for Raha Company Limited responsible for driving the vision for consistency in customer support standards and accountable for shaping and delivering the service to drive corporate performance. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liquid.tech\/es\/about-us\/our_team\/somoe-wamala\/\" \/>\n<meta property=\"og:site_name\" content=\"Liquid Intelligent Technologies\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LiquidInTech\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-01T14:00:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/liquid.tech\/wp-content\/uploads\/2023\/02\/SomoeWamala.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@LiquidInTech\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/\",\"url\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/\",\"name\":\"Somoe Wamala | Liquid Intelligent Technologies\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/liquid.tech\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/liquid.tech\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/SomoeWamala.jpg\",\"datePublished\":\"2023-02-01T13:59:10+00:00\",\"dateModified\":\"2023-02-01T14:00:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/#primaryimage\",\"url\":\"https:\\\/\\\/liquid.tech\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/SomoeWamala.jpg\",\"contentUrl\":\"https:\\\/\\\/liquid.tech\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/SomoeWamala.jpg\",\"width\":900,\"height\":668},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/liquid.tech\\\/about-us\\\/our_team\\\/somoe-wamala\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/liquid.tech\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Somoe Wamala\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/liquid.tech\\\/#website\",\"url\":\"https:\\\/\\\/liquid.tech\\\/\",\"name\":\"Liquid Intelligent Technologies\",\"description\":\"Liquid Intelligent Technologies, a business of Cassava Technologies is a pan-African technology group with capabilities across 14 countries, primarily in Sub-Saharan Africa.\",\"publisher\":{\"@id\":\"https:\\\/\\\/liquid.tech\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/liquid.tech\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/liquid.tech\\\/#organization\",\"name\":\"Liquid Intelligent Technologies\",\"alternateName\":\"Liquid Intelligent Technologies\",\"url\":\"https:\\\/\\\/liquid.tech\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/liquid.tech\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/liquid.tech\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/logo_LIQUID.png\",\"contentUrl\":\"https:\\\/\\\/liquid.tech\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/logo_LIQUID.png\",\"width\":3557,\"height\":1038,\"caption\":\"Liquid Intelligent Technologies\"},\"image\":{\"@id\":\"https:\\\/\\\/liquid.tech\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/LiquidInTech\",\"https:\\\/\\\/x.com\\\/LiquidInTech\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/liquid-intelligent-technologies\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Somoe Wamala | Liquid Intelligent Technologies","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/liquid.tech\/es\/about-us\/our_team\/somoe-wamala\/","og_locale":"es_ES","og_type":"article","og_title":"Somoe Wamala | Liquid Intelligent Technologies","og_description":"Ms Somoe&nbsp;Wamala, has ideal expertise and experience of more than 20 years for cellular network Companies in Customer Care and Executive Services. Currently Head of Customer Care Experience for Raha Company Limited responsible for driving the vision for consistency in customer support standards and accountable for shaping and delivering the service to drive corporate performance. [&hellip;]","og_url":"https:\/\/liquid.tech\/es\/about-us\/our_team\/somoe-wamala\/","og_site_name":"Liquid Intelligent Technologies","article_publisher":"https:\/\/www.facebook.com\/LiquidInTech","article_modified_time":"2023-02-01T14:00:35+00:00","og_image":[{"width":900,"height":668,"url":"https:\/\/liquid.tech\/wp-content\/uploads\/2023\/02\/SomoeWamala.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@LiquidInTech","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/","url":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/","name":"Somoe Wamala | Liquid Intelligent Technologies","isPartOf":{"@id":"https:\/\/liquid.tech\/#website"},"primaryImageOfPage":{"@id":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/#primaryimage"},"image":{"@id":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/#primaryimage"},"thumbnailUrl":"https:\/\/liquid.tech\/wp-content\/uploads\/2023\/02\/SomoeWamala.jpg","datePublished":"2023-02-01T13:59:10+00:00","dateModified":"2023-02-01T14:00:35+00:00","breadcrumb":{"@id":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/#primaryimage","url":"https:\/\/liquid.tech\/wp-content\/uploads\/2023\/02\/SomoeWamala.jpg","contentUrl":"https:\/\/liquid.tech\/wp-content\/uploads\/2023\/02\/SomoeWamala.jpg","width":900,"height":668},{"@type":"BreadcrumbList","@id":"https:\/\/liquid.tech\/about-us\/our_team\/somoe-wamala\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/liquid.tech\/"},{"@type":"ListItem","position":2,"name":"Somoe Wamala"}]},{"@type":"WebSite","@id":"https:\/\/liquid.tech\/#website","url":"https:\/\/liquid.tech\/","name":"Liquid Intelligent Technologies","description":"Liquid Intelligent Technologies, una empresa de Cassava Technologies, es un grupo tecnol\u00f3gico panafricano con presencia en 14 pa\u00edses, principalmente en el \u00c1frica subsahariana.","publisher":{"@id":"https:\/\/liquid.tech\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/liquid.tech\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/liquid.tech\/#organization","name":"Liquid Intelligent Technologies","alternateName":"Liquid Intelligent Technologies","url":"https:\/\/liquid.tech\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/liquid.tech\/#\/schema\/logo\/image\/","url":"https:\/\/liquid.tech\/wp-content\/uploads\/2022\/12\/logo_LIQUID.png","contentUrl":"https:\/\/liquid.tech\/wp-content\/uploads\/2022\/12\/logo_LIQUID.png","width":3557,"height":1038,"caption":"Liquid Intelligent Technologies"},"image":{"@id":"https:\/\/liquid.tech\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/LiquidInTech","https:\/\/x.com\/LiquidInTech","https:\/\/www.linkedin.com\/company\/liquid-intelligent-technologies"]}]}},"_links":{"self":[{"href":"https:\/\/liquid.tech\/es\/wp-json\/wp\/v2\/team\/1599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/liquid.tech\/es\/wp-json\/wp\/v2\/team"}],"about":[{"href":"https:\/\/liquid.tech\/es\/wp-json\/wp\/v2\/types\/team"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/liquid.tech\/es\/wp-json\/wp\/v2\/media\/1600"}],"wp:attachment":[{"href":"https:\/\/liquid.tech\/es\/wp-json\/wp\/v2\/media?parent=1599"}],"wp:term":[{"taxonomy":"team-cat","embeddable":true,"href":"https:\/\/liquid.tech\/es\/wp-json\/wp\/v2\/team-cat?post=1599"}],"curies":[{"name":"\u00a1Bien jugado!","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}